Rent may be paid through the secure tenant portal at GenesisRentsTucson.com or by an approved check, cashier's check, or money order. Cash, direct bank deposits, Zelle, Venmo, and other payment applications are not accepted.
Mailed payments must be received by the due date, not merely postmarked by that date. Your lease may also require certified funds under certain circumstances.
Your exact rent due date is listed on the first page of your rental agreement. Rent must be received no later than 5:00 p.m. Arizona time on the stated due date.
Please review the Quick Reference section of your lease for the due date, grace period, and applicable late fees.
Rent remains due on the date stated in your rental agreement unless Genesis provides different instructions in writing. Weekends, holidays, mail delays, and online-processing delays do not automatically extend the due date.
Tenants using the online portal should submit payment early enough for the full amount to be received on time.
Tenants should pay the full balance shown as due. Genesis is not obligated to accept a partial payment, and submitting a partial payment does not automatically stop notices, late fees, or other enforcement permitted by the lease.
Contact the office immediately if you have questions regarding the balance on your account.
No. Rent must be paid without deductions or offsets unless Genesis has provided specific written authorization or applicable law expressly permits otherwise.
Do not hire a contractor, purchase a replacement item, or deduct any expense from rent without prior written approval.
Make payments payable to:
Genesis Real Estate & Management, LLC
Payments may be mailed or delivered to:
1160 N. Craycroft Road
Tucson, Arizona 85712
Do not mail or deliver cash.
Submit all routine maintenance requests through your tenant portal. Include:
Submitting complete information helps us assign the appropriate vendor and resolve the issue more efficiently.
For a life-threatening emergency, fire, suspected gas leak, active crime, or immediate danger, call 911 first.
For an urgent property emergency, contact the emergency number listed in your lease or tenant portal immediately. Examples may include:
After calling, also submit written notice through the tenant portal as soon as reasonably possible.
Examples that are generally not after-hours emergencies include:
Submit these matters through the tenant portal for normal business-hour handling.
Immediately take reasonable steps to prevent additional damage, such as turning off the appropriate water valve when safe to do so. Contact Genesis by telephone immediately and then submit a written maintenance request with photographs.
The lease requires immediate notice of leaks, moisture, mold, emergencies, and other conditions that could cause additional damage. Other repair needs must also be reported promptly in writing.
Not without prior written approval from Genesis.
Tenants may not alter, repair, install, remove, paint, change locks, mount equipment, add appliances, or hire contractors without written authorization. Any approved work may need to be completed by a licensed and bonded contractor approved by Genesis.
The owner is generally responsible for authorized repairs caused by normal wear and tear or property-system failure, subject to the lease and applicable law.
Tenants may be responsible for repairs, service calls, clogs, damage, or replacement costs caused by misuse, neglect, unauthorized work, guests, occupants, pets, or failure to report a problem promptly.
Please review your lease for any property-specific repair deductible.
Stop using the affected fixture and submit a maintenance request.
Do not use liquid drain cleaners, such as Drano, or mechanical drain-cleaning equipment. Do not flush wipes, diapers, feminine products, grease, or other items that may clog plumbing. A tenant may be responsible for clearing and repairing tenant-caused stoppages.
Replace the HVAC filter at least every three months, or more frequently when required by the system, household conditions, pets, dust, or written instructions.
A heavily soiled filter can reduce performance, increase utility costs, and damage the HVAC system. The lease places responsibility for quarterly HVAC-filter replacement on the tenant.
Test every smoke alarm and carbon-monoxide alarm monthly.
Replace dead batteries promptly and notify Genesis immediately if an alarm remains inoperable after a battery replacement. Never disconnect or remove an alarm.
Tenants are generally responsible for replacing ordinary light bulbs and dead batteries in items such as smoke alarms, carbon-monoxide alarms, garage remotes, and other battery-operated devices.
Responsibility is stated in your lease.
When the tenant is responsible, this may include watering, weeding, trimming, maintaining vegetation, and keeping the property neat. Even where the owner provides scheduled landscaping, the tenant may still be responsible for routine cleanup, watering requirements, storm debris, and allowing the landscaper reasonable access.
Contact Genesis before trimming or removing any tree.
Notify Genesis in writing before all tenants and occupants will be absent for five or more consecutive days.
Continue maintaining utilities, landscaping, temperature control, security, and all other lease obligations during the absence. Arrange for someone to monitor the home when appropriate.
You must receive written approval from Genesis before bringing a pet onto the property, even temporarily.
Approval may require:
An approved pet at one property does not mean another pet or replacement pet is automatically approved.
Requests for a reasonable accommodation involving an assistance animal should be submitted to Genesis for review. Assistance animals are not treated as ordinary pets, but tenants remain responsible for the animal's conduct, sanitation, and property damage.
Do not assume a request has been approved until Genesis has completed the accommodation process and provided written confirmation.
Ordinary guests are permitted, provided they comply with the lease and community rules.
Under the standard lease, an overnight guest staying more than three days, consecutive or nonconsecutive, during any 30-day period requires prior written approval. A long-term guest may be considered an unauthorized occupant.
No person may move into the property or replace an existing tenant or occupant without prior written approval.
Contact Genesis before making any occupancy change. The proposed resident may need to apply, qualify, and sign approved documents before moving in.
No. Tenants may not sublease, assign, rent a room, or advertise any portion of the property through Airbnb, VRBO, or another short- or long-term rental service without Genesis's prior written approval.
Park only in the designated parking areas identified in your lease, such as an approved garage, carport, driveway, or assigned space.
Do not park on sidewalks, yards, landscaping, or rock/gravel areas that are not designated for parking. Street parking, commercial vehicles, motorcycles, trailers, and recreational vehicles may also be restricted by the lease or HOA.
No. Smoking and vaping are prohibited anywhere in or on the property unless a written lease provision expressly states otherwise.
Tenants are responsible for odors, cleaning, repainting, flooring treatment, and other damage caused by smoking or vaping.
Not without prior written approval from Genesis.
This includes painting, changing or adding locks, installing cameras or security systems, attaching satellite dishes, mounting televisions, installing shelves or storage racks, changing window coverings, and adding appliances.
Genesis may enter without tenant consent in an emergency.
For nonemergency entry, tenants will generally receive at least two days' notice, and entry will occur at a reasonable time. Entry may be needed for inspections, maintenance, repairs, photography, appraisals, or showing the property to prospective tenants or buyers. Tenants may not unreasonably deny or obstruct access.
Yes. If the property is located in an HOA, tenants, occupants, and guests must comply with the HOA's CC&Rs, rules, regulations, and later rule changes.
The owner generally pays regular HOA dues unless the lease provides otherwise. The tenant is responsible for fines and related charges resulting from tenant, occupant, or guest violations.
The tenant is responsible for HOA fines and related fees caused by the tenant, occupants, guests, vehicles, pets, or other persons associated with the tenancy.
Notify Genesis promptly if you receive an HOA notice. Correct the violation immediately and provide requested documentation.
HOA rules differ by community. Written approval from both Genesis and the HOA may be required before:
The HOA addendum specifically identifies these as common restrictions.
Complete and return the Move-In Inspection Form within five days after taking possession.
Document existing damage carefully and attach clear, date-stamped photographs when possible. Failure to return the form on time may make it more difficult to establish that damage existed before your tenancy.
The required notice depends on your lease.
A fixed-term lease generally continues through its stated expiration date and may contain specific renewal or termination requirements.
A month-to-month tenancy requires at least 30 days' written notice, and termination must occur at the end of a rental period. The notice must be received by Genesis within the timeframe stated in the lease.
Contact Genesis before making moving arrangements so we can confirm the correct termination date and provide move-out instructions.
To return possession, all tenants and occupants must:
Leaving keys inside the property does not automatically return legal possession unless Genesis authorizes that method in writing.
Yes. Submit a written request to attend the move-out inspection at least five days before you return possession and keys.
Genesis will provide the scheduled date and time. If no timely written request is received, the inspection may be completed without the tenant present.
No. Keep all required utilities active until after the move-out inspection and coordinate the transfer date with Genesis.
Turning utilities off too early can delay the inspection, create property damage, and result in tenant charges.
The property must be returned clean, free of personal belongings and debris, free of avoidable odors, and in the same general condition as at move-in, excluding normal wear and tear.
Follow the written move-out instructions provided by Genesis. Do not patch nail holes, spot-paint, steam-clean flooring, or hire a flooring contractor unless Genesis first provides written approval. The lease requires professional carpet and tile cleaning, after approval, shortly before possession is returned, along with a receipt.
Before moving out:
Your security deposit cannot be used as your final month's rent without prior written authorization.
Genesis will process the security deposit and itemized accounting within the timeframe required by Arizona law after tenancy has ended, possession has been returned, and the required forwarding information has been provided.
Make sure Genesis has a complete and accurate forwarding address. Charges may include unpaid rent, lease fees, cleaning, damage beyond normal wear and tear, missing property, utility-related expenses, and other amounts authorized by the lease and law.
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